Refund Policy
This policy applies to all paid purchases on Syrax Academy. All payments are processed by Paddle, our Merchant of Record — Paddle is the seller of the transaction and issues refunds to the original payment method. Requests can be made either to us or directly through Paddle; the outcome is the same policy described below. Contact: fiveattemptstudio@gmail.com (write from the email of the account that made the purchase and include your Paddle receipt number if possible).
1. 14-Day Money-Back Guarantee
For the first payment of your subscription (Plus or Pro), you may request a full refund within 14 days of the purchase, for any reason. Access to paid content is removed when the refund is issued; your learning progress itself is kept and remains available on the Free plan's scope.
2. Subscription Renewals
Automatic renewal payments are generally non-refundable, because the renewal date is shown in advance and cancellation is available at any time. Exceptions we do make:
- a renewal charged after you had already requested cancellation;
- a duplicate charge or another clear billing error;
- a renewal within the last 48 hours where the Service was materially unavailable.
If a renewal caught you by surprise, write to us anyway — accidental renewals reported promptly (within 7 days, with no meaningful use of paid content in the new period) are normally refunded as a courtesy.
3. EU / UK Consumers
If you are a consumer in the EU or UK, you have a statutory 14-day right of withdrawal for digital services. By starting to use paid content immediately after purchase you consent to immediate performance; this does not remove our own 14-day guarantee in section 1, which is at least as generous. Statutory rights that cannot be waived remain unaffected.
4. How Refunds Are Processed
Refunds are issued by Paddle to the original payment method. After approval, Paddle usually completes the refund within 5–10 business days, depending on the bank. Paid access ends at the moment the refund is issued.
5. Abuse
The money-back guarantee exists so you can try the Service without risk — not to consume a course for free. We may refuse guarantee refunds to accounts showing abuse patterns: repeated purchase-and-refund cycles, mass content downloading before the request, or chargeback history.
6. Chargebacks
If you dispute a charge with your bank instead of contacting us, the account may be suspended while the dispute is open. Please write to us first — genuine billing problems are resolved faster and without losing access.