Account & Data Deletion Policy
This page explains how to delete your Syrax Academy account and what happens to your data. It supplements the Privacy Policy.
Contact: fiveattemptstudio@gmail.com
1. How to Delete Your Account
In the app: sign in, open Settings, and use the account-deletion option. For security, recent sign-in may be required — if the app asks, sign in again and repeat.
By email: if you cannot access the app, send a deletion request to fiveattemptstudio@gmail.com from the Google email address associated with your account. We process email requests within 30 days.
Deletion is permanent. Learning progress, notes, and paid access cannot be restored afterwards; creating a new account starts from zero.
2. What Is Deleted
Upon account deletion we remove:
- your authentication account (the link between Syrax Academy and your Google identity);
- your profile (name, email, photo URL, settings);
- your learning progress;
- all your notes;
- your lesson and block reviews, or their association with you (already-published anonymous aggregate ratings are not recalculated retroactively);
- your feedback messages, or their association with your identity;
- your subscription-change audit log, except records we must keep (Section 3).
Data stored only on your devices (local progress cache, dismissed notifications, interface preferences) is not under our control — clear your browser's site data to remove it.
3. What Is Retained
- Transaction records. Purchases are processed by Paddle as Merchant of Record; Paddle retains invoices and transaction data for the periods required by tax and accounting law. Deleting your Syrax Academy account does not erase Paddle's legally required financial records.
- Legal defense. We may retain minimal records where necessary to resolve an ongoing dispute or comply with a legal obligation, and delete them when the reason expires.
- Backups. Residual copies in encrypted backups are overwritten in the normal backup cycle, within at most 30 days.
4. Active Subscriptions
Deleting your account does not by itself cancel a recurring Paddle subscription. Cancel it first (see the Subscription Policy) or tell us in your deletion request and we will ensure it is cancelled — otherwise Paddle may attempt further charges against a non-existent account. Deleting an account with remaining paid time does not create a refund right beyond the Refund Policy.
5. Exporting Your Data First
Before deletion you may request a copy of your data (profile, progress, notes, reviews, feedback) by emailing us; we provide it in a machine-readable format within 30 days.