Account & Data Deletion Policy
This page explains how to delete your Syrax Academy account and what happens to your data. It supplements the Privacy Policy. Contact: fiveattemptstudio@gmail.com
1. How to Delete Your Account
- In the app: sign in, open Settings, and use the account-deletion option. For security, recent sign-in may be required — if the app asks, sign in again and repeat.
- By email: if you cannot access the app, send a deletion request to fiveattemptstudio@gmail.com from the Google email address associated with your account. We process email requests within 30 days.
Deletion is permanent. Learning progress in every course, notes, and paid access cannot be restored afterwards; creating a new account starts from zero.
2. What Is Deleted
Upon account deletion we remove:
- your authentication account (the link between Syrax Academy and your Google identity);
- your profile record — name, email, photo URL;
- your learning data in all courses: completed lessons, quiz answers, practice code, Practicum state, completion statistics;
- your personal notes;
- your subscription record in our database (see section 4 about payments).
3. What May Remain
- Local data on your devices. Progress cached in your browsers stays there until you clear site data — we cannot reach into your device.
- Lesson reviews. Public review text may be kept in anonymised form (no name, no email, no account link) or deleted on request — say so in your deletion request if you want reviews removed too.
- Feedback messages already answered may be kept in anonymised form for product history.
- Payment records at Paddle. Paddle, as Merchant of Record, retains transaction records for the period required by tax and accounting law. This is outside our control and does not include your learning data.
- Backups. Residual copies in encrypted backups are purged within 30 days of deletion.
4. Active Subscriptions
Deleting your account does not by itself stop a recurring payment — cancel the subscription first (in the app or via the Paddle receipt email). If you delete the account with an active subscription, contact us and we will make sure the billing is stopped. Refunds follow the Refund Policy.
5. Guest Data
If you studied without an account, nothing about you is stored on our servers. All guest data lives in your browser and is erased by clearing site data for syraxacademy.com.